Orders

• Can I change my order once it's placed?

  While we cannot guarantee we can change details of your order once it has been processed, should you need to make any urgent changes to your order, please contact us on live chat or call 02 8107 5843 during business hours (8am - 3pm AEST, Monday- Friday). If outside business hours please email en...

• How will my order be sent?

  Australian and International orders are sent via Australia Post to ensure your order is delivered with the quickest and most reliable method.

• I placed my order today, when will you dispatch it?

  We do our best to ensure we dispatch your order in a timely manner; our team aims to dispatch orders within 24-48 business hours, however we do ask for your patience during busy periods. Once orders are processed, delivery times take place. Orders placed before 12pm AEDT are likely to be dispatc...

• I purchased with 20% off, can I still return my item if it's not right?

  Yes of course, just because you scored a deal and purchased your Billini shoes during a discount period or used a discount code, you are still eligible for an exchange or refund as long as your order is within our return & exchange policy. Exchanges are eligible to carry over the discount pr...