We're so sorry to hear you think there might be a fault with your Billini item.
If you purchased this product from our online store (www.billini.com) or from a Billini store, please contact us on live chat, email enquiries@billini.com or call 02 8107 5843 to chat with a friendly team member.
If you have purchased your order from a Billini stockist, please contact the stockist to discuss appropriate next steps.